Identify single-person dependencies
Ask what would stop if an important employee were unexpectedly unavailable. Look at recurring processes, vendor relationships, reporting, system access, recovery tasks, and customer procedures.
Document what another person would need
Capture procedures, contacts, system information, file locations, responsibilities, renewal details, checklists, and escalation paths.
Keep documentation usable
The goal is not to document every mouse click. Record enough information that another qualified person can understand the process and continue the work.
Review as responsibilities change
Documentation becomes outdated when people, systems, and vendors change. Make review part of normal operations instead of waiting for an emergency.
How McComb Services can help
McComb Services can help organizations apply practical guidance around Documentation, business continuity, IT strategy, knowledge management, AI readiness, and vendor management. The goal is to turn the issue into clear, manageable next steps.