Learn the business questions
Leaders should ask what problem is being solved, what information the AI uses, what could go wrong, who reviews the result, what the total cost is, and how success will be measured.
Know the basic vocabulary
Terms such as large language model, prompt, chatbot, workflow, AI agent, knowledge base, automation, and human review should be familiar enough to support informed decisions.
Do not outsource all understanding
Technical staff and vendors can provide expertise, but leadership still owns the business outcome and should understand the major assumptions and risks.
Connect AI to strategy
AI should support business goals, customer service, productivity, risk management, or another defined priority rather than remain a disconnected experiment.
How McComb Services can help
McComb Services can help organizations apply practical guidance around AI education, AI strategy, IT strategy, vendor management, AI governance, and leadership planning. The goal is to turn the issue into clear, manageable next steps.